PARAMOUNT SERIES WARRANTY
Effective March 1, 2006
TWENTY (20) years on the spa shell structure (by definition, the fiberglass or other material used to adhere to or support the interior surface material) only warranted against defects in material or workmanship and cracking if such cracking would affect usability of spa shell.
SEVEN (5) years on the interior surface as applied to the spa shell is warranted against defects in materials and workmanship, blistering, and cracking.
HAVEN SPAS warrants the plumbing parts and fittings used to comprise the system to be free from leaks and defects for a period of (5) years from original date of purchase.
HAVEN SPAS warrants the factory installed pump(s) and
against malfunction, leaking or defects in material or
a period of (5) years and labor coverage for a period of
(5) years from
the effective warranty date. There is a $75.00
deductible service call
fee in years three through five. This fee is for each
call after year two.
The SC Control system, control box, and relays is
for (7) years parts with the (5) years labor.
Pump seals and heating elements are warranted for (3) years from effective warranty date.
Factory Covers are warranted for 1 year to be free from defects in material and workmanship.
Fiber optic lighting is warranted against defects for a
years. Light bulbs are not included in this warranty.
The use of BAQUA
products will void warranty on the fiber optic or
system. CD Player-
See included factory warranty and list of factory
HAVEN SPAS warrants the wood cabinet to be free from defects for a period of 90 days. Wood staining is excluded from coverage. Wood products require care and regular maintenance by the customer. In the event of a defect, the damaged wood piece, not the whole spa, will be repaired at the option of the manufacturer, and shall assume as its warranty period only the remaining time under this original 90 day warranty.
FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE DEALER YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR DEALER OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-888-478-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.
LIMITATIONS AND EXCLUSIONS
This warranty does not cover any repairs made by any persons or agencies other than HAVEN Spas, Inc. service department, or an authorized HAVEN dealer. A $1.00 per mile repairman travel charge will be assessed if the spa is located outside your service agent's area.
This warranty does not cover transportation costs or
consequential damages. This warranty does not cover the
cost of removal
or installation of a spa or replacement spa. This
warranty does not
cover fading of color, stains, or discoloration due to
the improper use
of chemicals or improperly maintained water chemistry.
chemistry could result in damage to support equipment or
possible health hazard.
warranty does not cover
difficult access to the
spa for repairs. If the spa is not
accessible, the service agent
require you to remove the obstacles in the way of
Normal access: 1/ walking up to the spa with all
sides accessible for
service. 2/ If under or in a deck the
decking in the way of
must be removed for service. If the service
agent is required to
remove decking they will charge for that service,
and are not
responsible for any damage to the decking
Parts shipping policy: Spa owners are responsible for any shipping costs of the parts. If the defective parts are not returned within 30 days, then you will be charged for the new parts, shipping and for the cost of the service. There is no warranty coverage on parts shipped if we do not receive the defective parts sent to our facility within 30 days. Your account will be credited when the parts are returned and you may not receive any further warranty service until these parts are returned and charges are paid. Warranty is not a service policy, but only for repairs of defective original parts.
This warranty does not cover damages caused or
accident, abuse, misuse, improper installation, exposure
to fire or
hazards of nature (example: earthquake), and is limited
installations within the United States.
Except as expressly provided, there shall be no other warranty or obligations, express implied, oral or statutory, and in no event shall HAVEN, its agent, or employees be liable for injury or damage to any person for any claim of damage, however arising.
This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some sates do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Prompt return of a completed warranty registration form protects your warranty rights.
This warranty is personal to and for the sole benefit of the original purchaser at the original site of installation, and is not assignable.
DISCLAIMER SPA MUST BE COMPLETELY COVERED WITH AN INSULATING SPA COVER AT ALL TIMES WHEN NOT IN USE. FAILURE TO DO SO COULD CAUSE DAMAGE TO SPA SURFACE AND VOID THE WARRANTY. SPA MUST BE PLACED ON A SOLID, FLAT SURFACE THAT IS DESIGNED TO CARRY A MINIMUM OF 150 POUNDS
PER SQUARE FOOT LOAD. FAILURE TO DO SO COULD RESULT IN SURFACE SAGGING OR COLLAPSING WITH STRESS DAMAGE TO SPA, VOIDING THE WARRANTY. CRAZING OF SPA ACRYLIC TOP RAIL IS NOT COVERED UNDER WARRANTY
14971 Raritan St, Broomfield, CO 80020
303-404-2224 toll free 1-888-478-2224
PARAMOUNT SERIES WARRANTY
Effective March 1, 2006
PRO RATION WARRANTY
This is a pro-rated warranty for original owners of
Spas sold after Aug 2005. For as long as you own
Spa you will
receive a 25% discount on any and all parts for your
spa. This discount is from the manufacturer's list
these parts and not against any other sort of
instance if you look in the WaterWay catalog 2005 the
for a Stealth Blower 1.5 HP 240V is 172.57; making your
times that or 129.43)
HAVEN SPAS warrants the plumbing parts and fittings used
the system to be free from leaks and defects for a period
of : As
long as the spa is owned by the original purchaser.
As long as
Haven Spas and The Spas Specialist are in business
you will be
able to purchase parts at 25% discount from manufacturer's
HAVEN SPAS warrants the factory installed pump(s), heater
controls against malfunction, leaking or defects in
workmanship for a
period of , LIFETIME, as long as the original owner has
Pro-rated as specified in 1/ above, for parts only,
labor coverage for this extended warranty. This
parts, Pump seals are warranted by this Pro-Rated
However, Factory brand covers ARE NOT warranted as
part of this
warranty, but you may purchase the brand of replacement
by The Spa Specialist inc., for the same
for any parts included in the warranty are the spa owners
responsibility. This warranty does not require any
Fiber optic or LED lighting is
warranted against defects for a period of this warranty .
included in this pro-rated warranty. You will be
able to purchase
parts at 25% discount.
( The use of BAQUA products will void the warranty on the Fiber optic or LED light system.) Light bulbs, head rests, fuses and filter cartridges are included in this warranty . All parts are included in this warranty at the 25% discount as long as those parts are still available..
WOOD PRODUCTS are included in this 25% lifetime discount
long as the parts are still being produced.
FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE HAVEN REPRESENTATIVE YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR HAVEN REPRESENTATIVE OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-888-478-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.
LIMITATIONS AND EXCLUSIONSThere are no limitations or exclusions on this 25% discounted pro-rated warranty, unless the parts are no longer made, then this warranty is void. It begins the day that your normal warranty as shown above ends. All parts for your spa are to be sold to you for 25% discount against manufacturer's suggested retail prices, as long as you own your spa and Haven Spas, The Spa Specialist inc. are in business. Haven Spas, may, at its option, use an alternate part for the same use.
Shipping costs and labor are not included in this
This Limited Warranty gives you specific legal rights.
have other rights which vary from state to state.
ASSIGNMENT This warranty is personal to and for the sole benefit of the original purchaser. It is not transferable to another person.
HAVEN Spas care of The Spa Specialist Inc.