SE VISTA SERIES And ECLIPSE GOLD Models WARRANTY
Effective for Spas Sold after August 25, 2005
TEN (10) years on the spa shell structure (by definition, the fiberglass or other material used to adhere to or support the interior surface material) only warranted against defects in material or workmanship and cracking if such cracking would affect usability of spa shell.
FIVE (5) years on the interior surface as applied to the spa shell is warranted against defects in materials and workmanship, blistering, and cracking. Labor is covered for (2) two years.
HAVEN SPAS warrants the plumbing parts and fittings used
the system to be free from leaks and defects for a period
of (5) years
original date of purchase. Labor is covered for (2)
HAVEN SPAS warrants the factory installed pump(s), heater and controls against malfunction, leaking or defects in material or workmanship for a period of (7) years for parts, and labor coverage for a period of (2) years from the effective warranty date. Pump seals are warranted for (1) year from effective warranty date. Factory brand covers are warranted for 1 year to be free from defects in material and workmanship. Fiber optic or LED lighting is warranted against defects for a period of 2 years. Standard tungsten light bulbs are not included in this warranty. The use of BAQUA products will void the warranty on the Fiber optic or LED light system and the jet bodies. Light bulbs, head rests, fuses and filter cartridges are not included in this warranty, but are warranted to be free from defects in material and workmanship at the time of purchase. Attaching gaskets to or tightening unions to the pump(s), heater, or ozone system and gaskets are not covered under this warranty. CD/AM/FM player and speakers are covered by a separate warranty from the manufacture. Ozone Generators have a separate warranty from the manufacturer.
HAVEN SPAS warrants the wood cabinet to be free from
period of 90 days. Wood staining is excluded from
products require care and regular maintenance by the
customer. In the
event of a defect, the damaged wood piece, not the whole
spa, will be
repaired at the option of the manufacturer, and shall
assume as its
warranty period only the remaining time under this
original 90 day
warranty. Any mechanical damage to the wood while in
possession is not covered.
FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE HAVEN REPRESENTATIVE YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR HAVEN REPRESENTATIVE OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-303-404-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.
LIMITATIONS AND EXCLUSIONS
This warranty does not cover any repairs made by any
agencies other than HAVEN Spas, Inc. service
A$1.00 per mile repairman travel charge will be
is located outside your service agent's area. If
there is no
qualified service company within 25 miles, you may be
This warranty does not cover difficult access to the spa for repairs. If the spa is not accessible, the service agent may require you to remove the obstacles in the way of servicing the spa. Normal access: 1/ walking up to the spa with all sides accessible for service. 2/ If under or in a deck the decking in the way of access must be removed for service. If the service agent is required to remove decking they will charge for that service, and are not responsible for any damage to the decking materials.
This warranty does not cover transportation costs of
entire spa or other
Parts shipping policy: Spa owners
are responsible for any shipping of the
parts. If the
defective parts are not returned within 30 days, then
you will be
charged for the new parts, shipping and for the
cost of the
service. There is no warranty coverage on parts
we do not receive the defective parts sent to our
account will be credited when the parts are returned and
you may not
receive any further warranty service until these parts
are returned and
charges are paid. Warranty is not a service
policy, but only for
repairs of defective original parts.
This warranty does not cover the cost of shipping, removal or installation of a spa or replacement spa.
This warranty does not cover fading of color, stains,
discoloration due to the improper use of chemicals or
maintained water chemistry or the use of Baqua products.
chemistry could result in
damage to support equipment or pose a possible health
Normal wear and tear is not covered. Please follow
recommended water treatment methods.
This warranty does not cover
caused or contributed to
accident, abuse, misuse, improper installation,
exposure to fire or
hazards of nature (example: earthquake or allowing
the spa to freeze),
and is limited to residential (not commercial usage)
installations within the United States and Canada.
Except as expressly provided, there shall be no other warranty or obligations, express implied, oral or statutory, and in no event shall HAVEN, its agent, or employees be liable for injury or damage to any person for any claim of damage, however arising.
This Limited Warranty gives you specific legal rights.
have other rights which vary from state to state.
ASSIGNMENT This warranty is personal to and for the
the original purchaser at the original site of
SPA MUST BE COMPLETELY COVERED WITH AN INSULATING SPA COVER AT ALL TIMES WHEN NOT IN USE. FAILURE TO DO SO COULD CAUSE DAMAGE TO SPA SURFACE AND VOID THE WARRANTY. SPA MUST BE PLACED ON A SOLD, FLAT SURFACE THAT IS DESIGNED TO CARRY A MINIMUM OF 150 POUNDS PER SQUARE FOOT LOAD.
FAILURE TO DO SO COULD RESULT IN SURFACE SAGGING OR COLLAPSING WITH STRESS DAMAGE TO SPA, VOIDING THE WARRANTY. CRAZING OF SPA ACRYLIC TOP RAIL IS NOT COVERED UNDER WARRANTY.
HAVEN Spas care of The Spa Specialist INC.
ECLIPSE SERIES WARRANTY
Effective August 25, 2005
PRO RATION WARRANTY
This is a pro-rated warranty for original owners of
Spas sold after Aug 2005. For as long as you own
your Haven SE or
Spa you will
receive a 25% discount on any and all parts for your
Haven SE or SC
spa. This discount is from the manufacturer's list
these parts and not against any other sort of
instance if you look in the WaterWay catalog 2005 the
for a Stealth Blower 1.5 HP 240V is 172.57; making your
times that or 129.43)
HAVEN SPAS warrants the plumbing parts and fittings
the system to be free from leaks and defects for a
period of : As
long as the spa is owned by the original
purchaser. As long as
Haven Spas and The Spas Specialist are in business
you will be
able to purchase parts at 25% discount.
HAVEN SPAS warrants the factory installed pump(s),
controls against malfunction, leaking or defects in
workmanship for a
period of , LIFETIME, as long as the original owner has
Pro-rated as specified in 1/ above, for parts
labor coverage for this extended warranty. This
parts, Pump seals are warranted by this Pro-Rated
However, Factory brand covers ARE NOT warranted
as part of this
warranty, but you may purchase the brand of replacement
by The Spa Specialist inc., for the same
for any parts included in the warranty are the spa
responsibility. This warranty does not require any
Fiber optic or LED lighting is
warranted against defects for a period of this warranty
. Light bulbs
included in this pro-rated warranty. You will be
able to purchase
parts at 25% discount.
( The use of BAQUA products will void the warranty on the Fiber optic or LED light system.) Light bulbs, head rests, fuses and filter cartridges are included in this warranty . All parts are included in this warranty at the 25% discount as long as those parts are still available..
WOOD PRODUCTS are included in this 25% lifetime
long as the parts are still being produced.
FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE HAVEN REPRESENTATIVE YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR HAVEN REPRESENTATIVE OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-888-478-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.
LIMITATIONS AND EXCLUSIONSThere are no limitations or exclusions on this 25% discounted pro-rated warranty, unless the parts are no longer made, then this warranty is void. It begins the day that your normal warranty as shown above ends. All parts for your spa are to be sold to you for 25% discount against manufacturer's suggested retail prices, as long as you own your spa and Haven Spas, The Spa Specialist inc. are in business. Haven Spas, may, at its option, use an alternate part for the same use.
Shipping costs and labor are not included in this
This Limited Warranty gives you specific legal
rights. You may
have other rights which vary from state to state.
ASSIGNMENT This warranty is personal to and for the sole benefit of the original purchaser. It is not transferable to another person.
HAVEN Spas care of HavenMade