I have done more to educate peopleabout staying away from  problematic hot tubs than any other person on earth.  (Each time you see a link, click on it and read. It can save you  thousands of dollars.)
Over 10,000,000 people have read our site my book and our Q and A. That is having an impact on hot tub sales.  I am glad that the word is out on hot tub companies and the manipulation used on consumers who are not aware of the nonsense used to convince people to buy.

The first thing I ask people when they come to shop is; "How much do you know about hot tubs?"  The answer is nearly always: "Not much."
 
Shopping for a quality spa at a hot tub store, is far more difficult than searching for the cause of existence in old rocks.  Every where shoppers go, they have the "best spas".  So, we know that someone is not truthful.    An educated consumers is a better consumer and the consumers will buy quality, because they understand quality.  They will buy from a nice salesman, because they feel comfortable with the deal.  Don't you think a combination of "nice salesmand and a real quality product" is far better? 

In the beginning most of our Haven buyers were engineers, because they do understand the physical world and that gives them an advantage over the average consumer. We made a stance on advertising that has some adverse results with people who are "technically challenged" and think our blunt approach is wrong.

We, at Haven, agree, now, because, it makes us feel really sad to think that someone bought a piece of  cheap  plastic stuffed with high density foam, with three way diverters, weak pumps and poor filtering, for over 10,000 of hard earned money. Simply becasue of a nice salesman and a bunch of fake, manipulative advertising nonsense that sounds so sweet to the ears.

 I have found that people who want to manipulate you into their agendas, will deciecve you. Those who really care will tell you the truth, even at the cost of sales or reputation. Well the competition, instead of getting better hot tubs, decided that defamation is the way to go.  (I really thought that these cheaply made spas would go away, becasue their dealers would "wake up".) All over the net you will read about what a terrible person I am for talking badly about their spas and they will tell you that my company is bankrupt, which is a direct lie.  I kept the company debt free by loaning money from my personal assets (nearly $300,000).  I just hope you are smart enough to understand what is written here.  So that I don't have to feel sorry for you, because you don't understand the science involved.

Don't worry we are still finding educated people who understand about sceince and ethics.
 
 We cause people to stop, look and wait to make an informed decision.
 
 We help people to understand what is going on and how these hot tub companies are taking advantage of consumer hot tub ignorance.  http://www.spaspecialist.com/Bogus.html
 
   There has never been a case of "wolves in sheep's clothing" more than in the present condition of the spa industry.  There are many people who will tickle your ears with what they know you want to hear in order to sell you something, but an ethical person tells the truth as best as they know it.
 
When you consider that most spas are substandard (way below my minimum standards), and the most expensive ones from the large corporations are real flashy products with no strength, you can understand why these salespeople really don't like me, and will lie, slander, libel and do anything to stop us. But the truth is I am fighting the monster of lies and deception in the Hot Tub industry and it is everywere, with spa companies sharing new ways to fool people into believing their spas are "quality".   The end result is a lot of broken down hot tubs in people's back yards and after seven to ten years you take it to the dump and add more problems for the environment.  (Have Spas are designed to last a minmum of 20 years with abuse, and over 30 years with care.)
 
The "problem" they have is our positive reputation record with all consumers and our customers.  We really do care about other people, and our relationship and responsibility to them.  It is not about money, and if it were ever a choice of ethics over money, then I would stop if the only way to stay in business was to cut value in our products and mislead as these other companies do.  
 
 It is not ethical to sell some substandard product to other human beings and to do so with statements like: "This is the best spa made."    
 
The fact is, the best spa made today is the Super Custom Magnum spas from Haven.  There is nothing that even approaches that spa from any other hot tub company. So, if they are telling you that they "have the best spas", it is a direct lie.  Our lowest end models are far better than their "high end".  http://www.spaspecialist.com/Cameo_SilvercreekGold.html
 
  Most all of the Internet forums are run by Hot Spring Sales people, and you will get the worst information from those sites.  Because Hot Spring is the worst value today and has been for about 10 years as they keep cutting the quality and making them pretty.   But they do have the highest profits because of consumer ignorance.
 
Read:
 
http://www.spaspecialist.com/qa.html
 
http://www.spaspecialist.com/FullFoamVSThermallySealed.html
 
http://www.spaspecialist.com/AlbertaResearchCouncil.html
 
http://www.spaspecialist.com/ANSI1.html
 
http://www.spaspecialist.com/SteelBoxes.html
 
http://www.spaspecialist.com/Bogus.html
 
http://www.spaspecialist.com/Wood_VS_Metal.html
 
http://www.spaspecialist.com/BulletJets.html
 
http://www.spaspecialist.com/feb2000.html
 
http://www.spaspecialist.com/jun99.html
 
http://www.spaspecialist.com/compare.html
 
http://www.spaspecialist.com/TheMythsOfFiltering.html
 
http://www.spaspecialist.com/hotspringUL.html